Carole S. Houk, JD, LLM is an experienced conflict management consultant, ombuds and attorney. Her firm, chiResolutions, LLC, specializes in the design of integrated conflict management systems for businesses and government, with a particular focus on the healthcare industry. Carole developed the innovative Medical Ombudsman/Mediator Program to resolve patient-provider disputes at the point of care, operational at dozens of Kaiser Permanente Medical Centers and throughout DOD Medicine.
Ms. Houk works with organizations to develop their capacity to become conflict competent. Her client-focused firm provides consulting and training in conflict prevention, management and resolution, meeting the needs of clients where they are and strategizing with them where they want to go. Her firm currently manages a nationwide roster of over 300 conflict management professionals (mediators, facilitators, ombuds, trainers, conflict and executive coaches, organization development practitioners) for the Department of Interior’s integrated conflict management system, CORE PLUS, as well as for other organizational clients.
She has presented at numerous conferences both nationally and internationally, is a published author and a popular keynote speaker.